MOSSWARD / Support
A little help
along the way.
Stuck on a mechanism, moving to another device, or found something that feels wrong? Start here.
Why is the next puzzle locked?
Complete every earlier campaign puzzle to unlock it. Playing Daily or Arena does not unlock the campaign. Replaying unlocked puzzles is always allowed.
Can I play without an Internet connection?
Yes, the campaign and CPU practice work offline. Private rooms, ranked matches and public leaderboards require a connection.
How do I recover my online account?
Open the Arena’s recovery option and enter the recovery code you saved. It restores your online identity. Keep the code private: anyone with it can access that identity.
Does online recovery restore my campaign save?
Online identity recovery and local campaign progress are separate. Use the game’s available export/import controls to transfer a local save; do not uninstall the app before securing a copy.
Why is my ranked score not listed?
The ranked board lists players after 10 rated matches. Campaign and Daily results must be submitted and verified by the server. A connection failure can delay their appearance.
How do I report a problem?
Use the form below. Include your device, game version, puzzle number and the steps that trigger the issue. Never include passwords, recovery codes or access tokens.
MOSSWARD / Support
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